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Beyond 2020: Providing appropriate facilities for clinical care

By Dr Rhonda Kerr

Dr Rhonda Kerr

Dr Rhonda Kerr has more than 35 years experience in health economics, health service and facilities planning. Her Ph.D examined the connection between funding for hospital buildings, medical equipment and systems with the effectiveness and efficiency of hospital services.

Hospitals and the Covid-19 pandemic

Australians involved in healthcare, and particularly hospitals, watched with growing concern as American and European hospitals were overwhelmed with patients arising from the COVID pandemic. We wondered how well our hospitals would cope when the pandemic came to Australia. COVID-19 has shone a light on weaknesses in many systems. What are the weaknesses in Australians hospitals? Clinicians required PPE for safety due to the “the constraints of the built environment, including the ageing infrastructure of most hospitals”[1]. After PPE and staff the concerns included:

  • Are there enough hospital beds for the number of patients?
  • Are there enough ICU beds?
  • Was there sufficient medical equipment including ventilators and monitoring equipment?
  • Are clinical information systems, data systems and digital communications sufficient?

These questions relate to the quality of planning and the quantity of capital invested in public hospitals. Concerns about these factors prompted the government to close private hospitals to gain additional beds and ICU beds in particular. So, would a system where every hospital had a continuous source of capital funds to improve and upgrade facilities and equipment provide a better basis for meeting the challenges for hospitals post-2020? So far border controls and good public health practices prevented our worst fears being realised, but what does the pandemic highlight as we fund, plan, build and equip hospitals?

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Is our capital funding model right?

Health Architects maintain form follows function however in my experience it is also true to say form follows finance.  Hospital building projects are defined by their funding systems and budgets. My doctoral research assessed the funding needed to deliver the facilities, equipment and systems for effective and efficient clinical services in contemporary Australian hospitals.

We need to change the ineffective and outdated funding model for hospitals

My findings identified an Australian hospital capital funding system that:

  • prioritises hospital projects in annual funding rounds and electoral cycles with only 14% of hospitals receiving capital funding over 4 years,
  • is funded at below asset replacement levels averaging 40% of depreciation,
  • varies significantly between States,
  • is not directly aligned with current clinical or hospital standards,
  • results in unequal access to clinical services, and
  • does not provide for consistent system-wide technological and clinical change.

Our system of funding hospitals does not effectively fund patient access to appropriate care in efficient hospitals [2].  Assessing the effectiveness of capital funding for Australian public hospitals compared with other OECD nations confirmed that the current system ranked below average for comparable nations. Nations that fund every hospital for the capital cost of the patients they treated (or Activity-Based Funding) provided better patient access and greater efficiency [2]. Australia has successfully used Activity-based Funding for operational costs in hospitals since 2013 [3, 4] but our system of capital funding has not progressed for over 50 years.

Should we plan and build more of the same?

Yes and no.

The system of capital funding in Australia has caused inequality of access to acute services and medical equipment. Patient access to appropriate facilities and equipment has been a key issue during the pandemic. Indeed, patient access is the most important of several measures of effectiveness for Australian public hospitals (Public Hospital Performance Indicator Framework)[5]. Inequality of public hospital distribution was a theme emerging from the 13 major qualitative reviews of health services this century.  Key themes found for investment levels were requiring (i) more investment (n=7), and (ii) improved alignment with clinical requirements and standards (n=4). Access for indigenous and rural residents and funding for innovation were also referenced (n=4) [6-17].

In the critical area of medical equipment, a Senate review found poor access to medical imaging for some metropolitan areas and rural areas resulting in poorer care, particularly for trauma and stroke patients [18], p.14. There is insufficient planning for the replacement of medical equipment [19]. No prioritised list for equipment replacement exists and there are concerns regarding “transparency and rigour in how high value medical equipment replacement decisions are made” [20], p.6.  For NSW, there was an absence of an effective funding model for medical equipment [21, 22].

The changed lifespan of medical equipment affects buildings

The  expectation of increasing precision in clinical practice is reducing the effective lifespans for some medical equipment (by from 10 to15 years) as resolution of images fails to meet contemporary standards [18] p.69.  Similarly, medical equipment and technology changes are making some facilities redundant earlier than planned [23-25].

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Analogue hospitals in a digital age

The absence of a national system of funding for digital medical records and contemporary information systems in hospitals is acknowledged as causing patients harm [26, 27].  A range of emerging technologies offer clinical improvement that are appropriate, sustainable and fit with clinical requirement [27, 28].

But currently, there is no process for funding the capital required for the implementation of the next generation of technologies [29]. These include, but are not limited to, artificial intelligence (AI) as a clinical aid [30, 31], wearable devices with real-time physiological outputs [28, 32, 33], Big Data [26, 28],  precision and genomic medicine [28, 34].

Expect change

The pandemic has changed expectations of hospitals from clinicians (who expect to have their personal safety embedded in hospital planning), politicians (who cannot risk infectious outbreaks in hospitals) and the community (who expect access to appropriate care when it is needed). To deliver these expectations when infectious disease is uncontrolled may require:

  • emergency department bays with solid barriers between patients and specific ventilation solutions,
  • additional PPE, cleaning and waste management spaces,
  • single bed patient rooms with ensuite bathrooms to replace shared wards and bathing facilities,
  • larger staff lunch and training rooms with access to fresh air, as early evidence suggests staff areas have been the sites of significant transfer of infection amongst clinicians,  
  • access to outdoor areas from the wards, imaging, ICU and ED areas for staff mental health stress release,
  • transparent barriers between patients in ICU,
  • enclosed office areas replacing hot-desking in confined spaces,
  • replacing small staff change rooms with larger work clothes distribution systems,
  • segregation of staff and public amenities for management of community to staff infections,
  • more diagnostic equipment, and larger equipment stores and cleaning areas in clinical areas, and
  • greater use of embedded information systems and centralised real-time monitoring of patients.

These changes to hospitals have costs and will need to be available for all clinicians and patients.  All patients will expect access to high-quality contemporary clinical care, as our Medicare system guarantees. So we need to consider how to effectively and efficiently deliver the required changes.

Advances in technology impact on the need for investment in our hospitals

What is effective capital funding for contemporary clinical practice?

Effective capital funding to ensure patient access to appropriate clinical care in efficient Australian hospitals would be:

  • equitable, timely, flexible and readily available [35] [36]
  • aligned with the contemporary Australian clinical standards, based on verifiable data, sustainable and at the patient level [6, 8, 22, 37, 38].

A national activity-based system of capital allocation based on clinical guidelines and diagnosis groups has been assessed as superior to the current system of capital funding allocation using the Public Hospital Performance Indicator Framework adapted for capital.  Using the existing mechanisms for funding operational costs for hospitals a discreet separate fund for capital could be paid to each hospital. As with the system of funding for operational costs, capital costs would be shared by the Commonwealth and the states and territories for each group of patients with the same diagnosis. This would allow continuous and specific improvement of facilities, medical equipment, technologies and systems.

Where to from here?

In summary, the pandemic has accelerated changes already happening in major hospitals. The difference is that safer hospitals are required for all patients and all staff. A national system of capital funding is the only method to achieve national improvement in safety and access to appropriate care. The old State funded project-by-project system for funding hospital is no longer fit-for-purpose. To make Australian hospitals fit-for-purpose beyond 2020 requires investment for every patient at Australian clinical and hospital standards.

This research has been formally examined as a doctoral thesis but is awaiting publication.

References

1.         Ananda-Rajah, M., Veness, B. Miller, A. Heslop, D., Health care worker safety has fallen short of best practice. Insight plus MJA, 2020. 28 September, 2020 https://insightplus.mja.com.au/2020/38/health-care-worker-safety-has-fallen-short-of-best-practice/?utm_source=InSight%2B&utm_campaign=c9973be6e1-EMAIL_CAMPAIGN_2020_09_25_04_52&utm_medium=email&utm_term=0_7346f35e23-c9973be6e1-42113637.

2.         Kerr, R. and D.V. Hendrie, Is capital investment in Australian hospitals effectively funding patient access to efficient public hospital care? Australian Health Review, 2018. 42(5): p. 501-513.

3.         AIHW, Health expenditure Australia 2016–17. Health and welfare expenditure series no. 64. Cat. no. HWE 74., A.I.o.H.a. Welfare, Editor. 2018: Canberra. https://www.aihw.gov.au/getmedia/e8d37b7d-2b52-4662-a85f-01eb176f6844/aihw-hwe-74.pdf.aspx?inline=true. p. Table 3.6.

4.         Biggs , A., Recent developments in federal government funding for public hospitals: a quick guide, P.o. Australia, Editor. 2018: Canberra https://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Library/pubs/rp/rp1819/Quick_Guides/FundingPH.

5.         SCRGSP, S.C.f.t.R.o.G.S.P., Report on Government Services 2020, P. Commission, Editor. 2020: https://www.pc.gov.au/research/ongoing/report-on-government-services/2020/health/public-hospitals. p. Table 12A.57,.

6.         Forster, P., Queensland Health Systems Review Final Report. 2005, Queensland Health,: Brisbane. p. 269-289.

7.         Garling, P., Final Report of the Special Commission of Inquiry into Acute Care Services in NSW Public Hospitals. 2008: Sydney.

8.         NHHRC, A Healthier Future for All Australians-Final Report of the National Health and Hospitals Reform Commission. 2009: Canberra. p. 168.

9.         Menadue, J., Better Choices Better Health Final Report of the South Australian Generational Health Review. 2003: http://www.sahealth.sa.gov.au/wps/wcm/connect/f2f26480428ddf2ab41fb6e7eece1070/generationalhealthreviewreport-ce-0304.pdf?MOD=AJPERES&CACHEID=f2f26480428ddf2ab41fb6e7eece1070http://www.sahealth.sa.gov.au/wps/wcm/connect/f2f26480428ddf2ab41fb6e7eece1070/generationalhealthreviewreport-ce-0304.pdf?MOD=AJPERES&CACHEID=f2f26480428ddf2ab41fb6e7eece1070.

10.       Richardson, J., The Tasmanian Hospital System Reforms for the 21st Century Report of the Expert Advisory Group Review into key issues for public and private hospital systems in Tasmania. 2004, Tasmanian Department of Health and Human Services: http://www.dhhs.tas.gov.au/__data/assets/pdf_file/0004/8563/2004-06-Richardson-Report-v2.pdf.

11.       Reid, M., A healthy future for Western Australians. Report of the Health Reform Committee. 2004, Health Department of WA: Perth.

12.       Travis, D., The Travis Review.Final Report. Increasing the capacity of the Victorian public hospital system for better patient outcomes. , Department of Health Victoria, Editor. 2015: Melbourne https://www2.health.vic.gov.au/about/publications/ResearchAndReports/Travis-review-final-report-2015.

13.       Australasian College for Emergency Medicine, 2018–1 Access Block Point Prevalence Survey Summary., A.C.f.E. Medicine, Editor. 2018, Australasian College for Emergency Medicine: 34 Jeffcott St. West Melbourne VIC 3003 https://acem.org.au/News/July-2018/Emergency-department-patients-in-SA,-TAS-and-ACT-a.

14.       Australian Commission on Safety and Quality in Health Care and the Australian Institute of Health and a. Welfare., The Second Australian Atlas of Healthcare Variation. 2017, ACSQHC: Sydney http://acsqhc.maps.arcgis.com/apps/MapJournal/index.html?appid=d385b9facde44ff3b99c51ab750e1c28#.

15.       Australian and New Zealand Intensive Care Society, ANZICS Centre for Outcome and Resource Evaluation Annual Report 2017. 2017, Australian and New Zealand Intensive Care Society( ANZICS): Melbourne https://www.anzics.com.au/annual-reports/.

16.       Australian Medical Association, Public hospital report card 2018: an AMA analysis of Australia’s public hospital system. 2018, Canberra https://ama.com.au/system/tdf/documents/AMA%20Public%20Hospital%20Report%20Card%202018_0.pdf?file=1&type=node&id=48026.

17.       Productivity Commission, Public and Private Hospitals, Research Report. 2009, Productivity Commission. p. LVII.

18.       Australian Senate Community Affairs and References Committee, Availability and accessibility of diagnostic imaging equipment around Australia. 2018, Parliament of Australia,: Canberra https://www.aph.gov.au/Parliamentary_Business/Committees/Senate/Community_Affairs/Diagnosticimaging/Report

19.       WA Auditor General, Management of Medical Equipment. 2017: Perth https://audit.wa.gov.au/wp-content/uploads/2017/05/report2017_08-MedicalEquipment.pdf.

20.       Queensland Audit Office, Efficient and effective use of high value medical equipment Report 10 2016-17. 2017: Brisbane https://www.qao.qld.gov.au/sites/all/libraries/pdf.js/web/viewer.html?file=https%3A%2F%2Fwww.qao.qld.gov.au%2Fsites%2Fqao%2Ffiles%2Freports%2Fefficient_and_effective_use_of_high_value_medical_equipment_report_10_2016-17_0.pdf.

21.       Audit Office of NSW, Medical equipment management in NSW public hospitals NSW Health. 2017: Sydney https://www.audit.nsw.gov.au/publications/latest-reports/medical-equipment-management.

22.       Garling, P., Final Report of the Special Commission of Inquiry. Acute Care Services in NSW Public Hospitals. 2008, NSW Government: Sydney. p. 30.

23.       Diez, K.L.K. Infrastructure Planning for hospitals in relation to a primary portfolio strategy. in Better Healthcare through Better Infrastructure. 2010. Edinburgh Scotland.: HaCIRIC Tanaka Business School University College London.

24.       Sun, P.P., An Integrated Project Delivery Process, in The culture for the future of healthcare architecture. Proceeedings of the 28th International Public Health Seminar, R. del Nord, Editor. 2009, Alineaa Editrice,TESIS Interuniversity Research Centre.: Florence, Italy. p. 133-140.

25.       Schinko, T.L., H., Strategic design of hospitals by life-cyles, in Health for all Cultural, Operational and Technological Influences 35th UIA/PHG International Seminar on Public Healthcare Facilities. Dalian, China 2015, R. del Nord, Editor. 2016, TESIS Inter-university Research Centre,: University of Florence, Italy.

26.       Productivity Commission, Data availability and use, Inquiry Report. 2017: Canberra https://www.pc.gov.au/inquiries/completed/data-access/report/data-access.pdf.

27.       Tan, Z.M.-G., R. Margelis, G., Clinicians can drive innovation in digital health age. MJA  Insight, 2018 (29 30 July 2018).

28.       CSIRO, Future of Health: Shifting Australia’s focus from illness treatment to health and wellbeing., C. Futures, Editor. 2018: Canberra https://www.csiro.au/en/Showcase/futureofhealth?featured=F29EDEB1728C4A92B579C7A5DC28BAD5.

29.       Joe, K., Innovation Transformation, in Australian Healthcare Design 2000-2015, C. K, Editor. 2013, International Academy for Health and Design: Stockholm. p. 100-105.

30.       Sampler, I., “It’s going to create a revolution”: how AI is transforming the NHS, in The Guardian. 2018: https://www.theguardian.com/technology/2018/jul/04/its-going-create-revolution-how-ai-transforming-nhs?utm_source=esp&utm_medium=Email&utm_campaign=GU+Today+AUS+v1+-+AUS+morning+mail+callout&utm_term=280152&subid=13574337&CMP=ema_632.

31.       Dewey, M., The future of radiology: adding value to clinical care. The Lancet, 2018. 392(10146 August 11): p. 472-3.

32.       Productivity Commission, Shifting the Dial: 5 Year Productivity Review, Inquiry Report  . 2017: http://www.pc.gov.au/inquiries/completed/productivity-review#report. p. 17.

33.       Phillips, B., New series: making the digital health revolution. MJA  Insight, 2018(42 29 October 2018).

34.       Williamson, R.A., W. Duckett, SJ. Frazer, IH. Hillyard,C. Kowal, E. Mattick, JS. McLean CA. North, KN. Turner, A. Addison, C., , The Future of Precision Medicine in Australia.Report for the Australian Council of Learned Academies,. 2018, Australian Council of Learned Academies (ACOLA): https://acola.org.au/wp/wp-content/uploads/PMED_full.pdf.

35.       Duckett, S., Capital Decision-making. The need to change a building block of healthcare., in Capital Charging in the Health Sector- Asset or Liability? 1995, Commonwealth Department of Human Services and Health: Sydney. p. 5-8.

36.       Hellowell, M., Vecchi, V., An evaluation of the Projected returns to investors on 10 PFI projects commissioned by the NHS. . Financial Accountability and Management, , 2012. 28(1): p. 77-100.

37.       Productivity Commission, Private and Public Hospitals Productivity Commission Discussion Draft 2009: Canberra. p. 261.

38.       Productivity Commission, Public and Private Hospitals: Multivariate Analysis, Supplement to Research Report. 2010: Canberra http://www.pc.gov.au/inquiries/completed/hospitals/supplement.

Featured

Healthcare Facility Design Responses to COVID-19 – Some Useful Resources

By Jane Repin Carthey

Jane Repin Carthey

Jane Repin Carthey is an architect, researcher and most recently a blogger. Her most recent experience on healthcare projects includes the Sunshine Coast University Hospital, Christchurch Hospital New ASB in New Zealand and the Westmead Project in NSW. Jane is the founder of the Australian Health Design Council which she established to share knowledge with all those interested in healthcare design. She has recently completed a Doctorate program in Creative Industries at QUT. Her research looked at how to improve the user group process for Australian and New Zealand healthcare projects.

ORCID 0000-0002-6749-6026

Designing the healthcare environment to respond to the threats from COVID-19

Although the COVID-19 pandemic has been around for most of 2020, it is still so recent that there is relatively little published peer-reviewed literature offering practical solutions for longer-term health facility design responses. However, it is already becoming obvious that a much greater emphasis is being placed on infection prevention and control, and this will affect the design of future health facilities in Australia and other countries. Planners will have to respond to quite specific operational requirements that include testing and streaming of patients based on their COVID status in order to keep other patients and healthcare staff safe from infection. Drawing from the literature, five key issues are discussed in this post regarding health facility design responses to COVID-19 and future pandemics. They include:

  1. Characteristics of the built environment affecting the spread of infections such as COVID-19.
  2. Using Human Factors and Ergonomics (HFE) to develop operational procedures for achieving optimum human safety and performance – in particular triaging and assessing COVID-era patient presentations.
  3. Operational issues to be considered in reopening and running outpatient and ambulatory facilities in the COVID-19 era, including the impact on the built environment
  4. A summary of key findings from the Nuffield Trust Report into the NHS with recommendations regarding how healthcare buildings can assist with responding to infectious diseases and pandemics such as COVID-19.
  5. Maintaining patient-friendly environments by accessing nature, with concurrent and appropriate infection control measures in place to manage threats from COVID-19 and other possible future pandemics.

Future posts will expand on, and add further findings to this list of resources. Please follow the blog by scrolling to the bottom of this post, and clicking on the “Follow” button. You will be notified as future posts are published. We also encourage your feedback on this and other posts. Please let us know what would be useful subjects for us to address in future posts.

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Characteristics of the built environment affecting the spread of infections such as COVID-19

Dietz et al. (2020) detail how to manage the built environment to reduce the spread of COVID-19. They outline the known factors that spread infections, and then some approaches that are useful for reducing the spread of viruses and other infectious agents within the built environment. The factors that may reduce the spread of infectious agents such as COVID-19 include the use of fresh versus recycled air in HVAC systems, correct use of HEPA filters, encouragement of handwashing and mask wearing, reduction in the occupancy of crowded spaces, and ensuring the correct range for humidity and other measures for air quality. They note the particular requirements of health facilities as follows:

“In planning for the future, architects, designers, building operators, and health care administrators should aspire for hospital designs that can accommodate periods of enhanced social distancing and minimize connectance and flow between common areas, while also affording flexibility for efficient use of space during normal operating conditions.” (p.10)

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Using Human Factors and Ergonomics (HFE) to achieve optimum human safety and performance

Human Factors and Ergonomics (HFE) is defined as:
“…a discipline that examines the design of individual work system components and the interactions with each other, taking into account human capabilities and characteristics, with the goals of achieving optimum human safety and performance” (Gurses et al., 2020, p. 50).

HFE may be useful in developing workflows, routines and protocols aimed at ensuring the safety of clinicians and patients during a pandemic such as COVID-19. For example, for a patient presenting to an ambulatory care clinic, HFE may assist in developing processes for screening, registration and isolation protocols. Some solutions may be quite quick and practical e.g., appropriate signage while others may take longer and require the input of groups of experts.

Ideally, this work should be done prior to briefing or designing a health facility but some of it may take more time than allowed in the pre-briefing stage. This may be risky in terms of causing the need for re-design, re-documentation, or alterations during or following construction. For example, the use of PPE may require more space allocated for storage, doffing and donning, and this is difficult to provide retrospectively in order to maintain appropriate and safe work practices.

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Operational issues to be considered in reopening and running outpatient and ambulatory facilities in the COVID-19 era, and the impact on the built environment

Valika and Billings (2020) outline operational issues that were implemented so that an otolaryngology outpatient clinic could be re-opened in Illinois, USA. During the initial period of high numbers of COVID infections, many surgical cases were postponed, and clinics were conducted using a mixture of limited in-person visits and telemedicine. This is similar to the situation in many hospitals in Australia. Once the pandemic curve began to flatten, the criteria for elective healthcare visits were loosened and the need for a new “normal” that kept patients and staff safe was recognised. Strategies adopted included:

  • Creating team-based models focusing on sub-speciality lines of care with less crossover between teams including use of clinic rooms and treatment areas;
  • Contacting existing patients regarding their interest on keeping or rescheduling outpatient visits – enabling the teams to focus on scheduling new patient visits;
  • Maintaining social distancing;
  • Incorporating telemedicine wherever possible;
  • Establishing protocols for PPE use during procedures;
  • Pre-screening patients before their visits;
  • Revising the practice of double-booking appointments to single appointments and greater use of telemedicine – in order to enable more compliance with social distancing within waiting rooms.

Some or all of these mainly operational strategies have been trialled or used by most healthcare providers. The implications for the provision of physical space and the design of ambulatory or outpatients clinics will include the need to adapt in the future to support these refined care models.

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A summary of key findings from the Nuffield Trust Report into the NHS in early 2020

The Nuffield Trust Report (Edwards, 2020) looked in more detail at how healthcare design approaches over the last few decades are impacting on the ability of hospitals to respond to the demands of the current pandemic. Some of the significant or noteworthy points it considers include:

  • Design Issues such as hospital accommodation requirements and layout:
    • Designing for “loose fit” and generous circulation space. This is contrasted with the elimination of extra space to reduce cost which has been occurring over the last few decades. This is similar to the Australian experience driven by the use of design guidelines and efficiency measures for circulation, travel, etc;
    • Providing a majority of single patient bedrooms – a direction that Australian hospitals are embracing, although not yet fully achieved;
    • Where it is not possible to have all single rooms, which may be the case in older or rural hospitals, cohorting patients in shared accommodation in terms of whether they are high or low risk in terms of COVID or other infections could be pursued;
    • Making corridors wider to keep flows separate and to allow for distancing especially when transferring patients from one part of a hospital to another. In Australia, it may be necessary to test whether the 2.4m corridors required by the design guidelines serve this purpose;
    • Emphasising the need for Personal Protective Equipment (PPE) including more space for donning and doffing PPE, and more handwash basins generally in-patient care areas. This is difficult and expensive to provide retrospectively without compromising other functions such as storage or circulation paths;
    • In Emergency Departments ensuring adequately sized waiting rooms to allow for social distancing plus more isolation rooms and single rooms depending on how patient flows are managed within the department;
    • Providing places for people to buy and consume food safely while social distancing.
  • Patient management:
    • Separating operational and clinical flows for infectious patients in all departments;
    • Noting that parallel or duplicated assessment units may be required, and this will require more staff, although telehealth may be used in outpatient areas for this purpose;
    • Segregating infectious patients within Intensive Care Units (ICU) is critical, and this is already happening.
  • Demand issues and capital investment:
    • To address increased demand for ICU beds, other spaces may need to converted to ICU functions e.g., operating theatres, recovery spaces, endoscopy units although clearly this cannot be a long-term solution when normal healthcare services resume. Flexibility and adaptability in design and fit out are required to be able to repeat this, if necessary, in the future;
    • Additional capital investment may be required to support the separation of flows for infectious and non-infectious patients through a hospital e.g., extra Medical Imaging capacity may be necessary, more or larger waiting areas, more and bigger lifts to cope with social distancing, and to promote direct access to facilities and services in multi-storey buildings without mixing patient groups or infectious with non-infectious patients;
    • It may be necessary to run hospitals at lower occupancy rates e.g., 75-80% as opposed to 90% or greater which is often the target at present. This may require more beds than presently provided and may argue against bed reductions in Australia and other countries;
    • Reduced volumes of elective care in the public sector may see an even greater use of the private sector for this in the future.
  • Diagnostics, tests and screening:
    • The need for Point of Care pathology testing will be increased for high risk services such as ENT, Ophthalmology, Oral Surgery and Endoscopies;
    • Greater need overall for diagnostic services;
    • Current reductions in presentations for routine tests and screening (such as BreastScreen, Bowel Screen, etc) will eventually create a backlog that will need to be managed and spread out so as not overwhelm staff or other resources.
  • Technology:
    • Greater shifts to use of telehealth and telephone consultations may reduce need for traditional clinic rooms but increase the need for greater IT support and spaces to make these calls or hold that type of meeting.
  • Presentations, screening and streaming:
    • Considering how to manage people presenting at EDs perhaps by insisting on the use of GP or other clinical referrals – as occurs in Denmark, Norway and the Netherlands;
    • Define some hospitals as “Covid-free” as happened to some extent in China – this may not be possible in rural or regional areas where there may be only one or, at most, two hospitals;
    • “Streaming” within hospitals of patients and staff e.g., designating “infection-free” areas, separate buildings, defining different routes through the hospital, involving the private sector in this streaming approach;
    • Separating emergency and elective activity to different sites to reduce risks of cross-contamination;
    • Centralising services even further e.g., paediatrics to manage risks to those patient groups.
  • Other Health Delivery Issues:
    • There will be impacts on primary care, which we are already seeing in Australia with reduced demand due to people postponing non-critical care including check-ups, etc. Sooner or later pent-up demand will need to be addressed.
    • There will also be effects on rehabilitation services especially in the community and social care generally. Many of these services are used by high risk patients e.g., older people or those with co-morbidities. Consider the impact of this on care delivery and the use of physical facilities especially where these are centralised or part of a larger hospital campus.
    • Post-Covid services will be needed to assist with multi-system rehabilitation needs such as pulmonary follow-up for patients with lung fibrosis or those needing psychological interventions following a stay in ICU.

This is a good and detailed summary of factors to be considered in looking to the future design of healthcare facilities for the Australian and other communities. These will be added to in future posts on this topic.

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Maintaining patient-friendly environments by accessing nature

Finally, Sachs (2020) discusses the importance of maintaining access to nature while dealing with COVID-19, and continuing to provide a patient-friendly environment. Given the need to wear PPE while dealing with patients, reminding ourselves of the human element is also important at this time. Sachs questions whether healthcare facilities are now using outdoor space differently than before. For example, she discovered in one facility that staff were using gardens more than ever as respite from the stress and intensity of their daily work. Although patients and visitors were also discouraged from congregating in some outdoor spaces in some facilities, in others there was increased use of outdoor areas – again for stress relief and a break from the intensity of the COVID-19 treatment environments.

She notes that: “…in addition to feeling safer outdoors, people seem to be enjoying the outdoors more. They are discovering the beauty and joy that nature has to offer” (p.3). She finishes her editorial by hoping that this apparently newfound appreciation for gardens and the outdoors continues to be the case post-COVID in the design of healthcare facilities. This is a sentiment shared by many designers and healthcare workers.

References

Dietz, L., Horve, P. F., Coil, D. A., Fretz, M., Eisen, J. A., & Van Den Wymelenberg, K. (2020). 2019 Novel Coronavirus (COVID-19) Pandemic: Built Environment Considerations To Reduce Transmission. mSystems, 5(2), e00245-00220. doi:10.1128/mSystems.00245-20

Edwards, N. (2020). Here to stay? How the NHS will have to learn to live with coronavirus. Retrieved from https://www.nuffieldtrust.org.uk/resource/here-to-stay-how-the-nhs-will-have-to-learn-to-live-with-coronavirus

Gurses, A. P., Tschudy, M. M., McGrath-Morrow, S., Husain, A., Solomon, B. S., Gerohristodoulos, K. A., & Kim, J. M. (2020). Overcoming COVID-19: What can human factors and ergonomics offer? Journal of Patient Safety and Risk Management, 25(2), 49-54. doi:10.1177/2516043520917764

Sachs, N. A. (2020). Access to Nature Has Always Been Important; With COVID-19, It Is Essential. HERD: Health Environments Research & Design Journal, 1937586720949792. doi:10.1177/1937586720949792

Valika, T. S., & Billings, K. R. (2020). Back to the Future: Principles on Resuming Outpatient Services in the COVID-19 Era. Otolaryngology–Head and Neck Surgery, 0194599820933597. doi:10.1177/0194599820933597

Please comment or add further examples from your experiences to share with others…

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Why has AHDC started this blog?

By Jane Repin Carthey

Jane Repin Carthey

Jane Repin Carthey is an architect, researcher and most recently a blogger. Her most recent experience on healthcare projects includes the Sunshine Coast University Hospital, Christchurch Hospital New ASB in New Zealand and the Westmead Project in NSW. Jane is the founder of the Australian Health Design Council which she established to share knowledge with all those interested in healthcare design. She has recently completed a Doctorate program in Creative Industries at QUT. Her research looked at how to improve the user group process for Australian and New Zealand healthcare projects.

ORCID 0000-0002-6749-6026

Sharing research about health facility design with industry colleagues was one of the main reasons that the Australian Health Design Council (AHDC) was set up in 2012 by Jane Carthey and others. AHDC now has a well-established program of regular events for our members sharing health design innovations, evidence and experience. So it’s now time for us to go further in delivering value to our members. We invite you to view this blog regularly, and to contribute your experience and expertise wherever and whenever you can from time to time. This is a new and exciting journey for the AHDC and we invite you to join us on it.

Photo by Pixabay on Pexels.com

Healthcare responses to the challenge of a pandemic

By Jane Repin Carthey

Jane Repin Carthey

Jane Repin Carthey is an architect, researcher and most recently a blogger. Her most recent experience on healthcare projects includes the Sunshine Coast University Hospital, Christchurch Hospital New ASB in New Zealand and the Westmead Project in NSW. Jane is the founder of the Australian Health Design Council which she established to share knowledge with all those interested in healthcare design. She has recently completed a Doctorate program in Creative Industries at QUT. Her research looked at how to improve the user group process for Australian and New Zealand healthcare projects.

ORCID 0000-0002-6749-6026

From Admission to Discharge: Designing Biophilic, Salutogenic and Eudemonic Hospital Spaces in a Post-pandemic World

Professor Evonne Miller, Dr Lindy Burton and I took part in an online webinar that was put together by the European Union Health Property Network on 4 September 2020. The theme of the session was: Relocate, Repurpose, Reorganize – The hospital response to the pandemic challenge. In our presentation we defined biophilic, salutogenic and eudemonic and looked at examples of these approaches in contemporary Austalian and historic health facilities within Australia and overseasa. All the presentations will be available on line and this post will be updated with the link when it is shared with us.

At the webinar, we presented an outline of our current research project. This project is looking at improving entrances and exits to hospitals and healthcare facilities. Our ethics is approved and our next step will be interviews with selected clinical staff and others to understand how the design of their working areas assists or impedes the delivery of care. Our research has now further expanded to look at how COVID-19 is impacting on the use of these spaces and how this could affect the future design of entrance and exit areas in hospitals and other healthcare facilities. We are pursuing biophilic, salutogenic and eudemonic approaches to the design of these essential facility spaces. Practical outcomes will include design suggestions for achieving improved workflows while providing patient friendly and supportive environments for all users.

We recorded our presentation and you can access it from the YouTube link below. Further seminars will be held over the next couple of months. Information regarding these free events, including how to enrol, will be posted on the Australian Health Design Council LinkedIn group and tweeted when available. Follow us via the link below.

So, please stand by for future updates on our exciting research project and for other projects to be conducted by the QUT Design Lab and in particular the projects arising from the HEAL project. HEAL is the Health Excellence Accelerator Lab and is based in the Faculty of the the Creative Industries at QUT.

More information about both of these initiatives is available in the video or from the URL shown above. We welcome all your comments and input.

Healthcare Facility Design Responses to Covid-19

Emergency Departments can quickly become overwhelmed by COVID-19 cases. Photo by Pixabay on Pexels.com

By Jane Repin Carthey

Jane Repin Carthey

Jane Repin Carthey is an architect, researcher and most recently a blogger. Her most recent experience on healthcare projects includes the Sunshine Coast University Hospital, Christchurch Hospital New ASB in New Zealand and the Westmead Project in NSW. Jane is the founder of the Australian Health Design Council which she established to share knowledge with all those interested in healthcare design. She has recently completed a Doctorate program in Creative Industries at QUT. Her research looked at how to improve the user group process for Australian and New Zealand healthcare projects.

ORCID 0000-0002-6749-6026

Information resources for Covid-19 and healthcare facility design

Although the Covid-19 pandemic has been happening for several months, the importance of the physical environment in supporting the increased hospitalisation of patients has not yet been fully documented for Australian hospitals and healthcare facilities. Many peer-reviewed publications have been looking at operational issues for handling Covid-19 patients including admissions procedures, Covid testing, and how to maintain infection prevention and control within facilities. Other articles can be found in on-line trade magazines or in letters to the editor in academic and other journals, and some of these address features of the physical environment that will assist with these identified issues. Quite rightly, many documents concentrate on the need for healthcare workers to stay safe and Covid-free.

Other papers look at the issues of maintaining the everyday work of hospitals for all community members while continuing to treat Covid patients especially those requiring intensive care and/or ventilation. These papers often report on operational approaches to streaming of patients within facilities from the point of approach or entry to diagnosis and treatment areas, so that cross-infection is prevented between those patients with and those without Covid diagnoses. This includes the further dimension of ensuring that staff members remain safe and Covid-free. The recent experience in Victoria has shown how difficult this can be and how easily this task can be derailed in the face of massive Covid admissions due to community transmission of the virus.

Creating and maintaining patient-friendly environments is now an even greater challenge for healthcare designers also faced with the technical requirements for keeping people safe and Covid-free. Can we satisfy the requirements for salutogenic and healing environments whilst all responding to the urgent needs of addressing this current pandemic. As designers, are we up to it?

Where do the current resources mainly come from?

This post lists some useful resources that I have discovered in the last week or so. Some result from a literature review, others from google searches, and reviews of healthcare design sites. Other resources or references are available from the National Health Service of the UK (NHS), and from professional bodies such as the Royal Institute of British Architects (RIBA) and the American College of Healthcare Architects (ACHA).

How about Australia? I just interrupted my writing to check if the Australian Institute of Architects (AIA) has published anything on this subject for its Australian members – but no, it doesn’t appear that they have so far. Hopefully, we will get some local content in the near future from the AIA and our other professional design organisations that address our local condition and needs.

My colleague Warren Kerr is the Immediate Past President of the Union of International Architects Public Health Group (UIA-PHG). The UIA-PHG has been pulling together resources from countries around the world and you can find this list of resources at https://www.uia-phg.org/covid-2. You may have to register to access this site, but it is free and easy to do.

The role of architecture and design in managing the pandemic

An open letter to the Health Environments Research and Design (HERD) journal was written in March and published by the journal in July this year.  (Hercules, Anderson, & Sansom, 2020) It has also appeared online in Canadian Architect, Architect Magazine, and SALUS Global Knowledge Exchange. All these sites have other articles relating to Covid-19 design responses – some may be reviewed by this blog in the future.

The open letter was written jointly by an architect, a doctor/architect and a knowledge researcher to emphasise the need for urban designers and architects to be engaged in developing solutions to deal with pandemics like COVID-19. The authors note the sometimes-clumsy improvisations that have been used to address the current situation. They argue that the built environment is critical for responding appropriately to pandemics and to assist the community in being prepared for all types of emergencies including climate related ones.

Although other locations may be considered for treating very ill patients such as hotels, and even cruise ships, utilising existing hospital infrastructure should always be the preferred approach. However, “surge capacity” in existing hospitals is often insufficient partly due to health system changes in recent years that saw major reductions in bed numbers and the move of diagnostic and treatment services to community settings. The need to repurpose parts of a hospital to cope with an influx of patients e.g., converting recovery spaces to intensive care spaces, or creating more isolation rooms is a challenge that Australia may not yet have had to face to a great extent. It will definitely be something we need to respond to in the future.

Pandemic hospitals

Building hospitals in a few days as happened in China set a precedent in pandemic design responses and clearly required careful planning and strong, pre-established supply chains. Yet this type of hospital would probably not meet current design standards in most first world countries. Equipping and staffing these facilities quickly is another challenge to be overcome.

The path forward may create a better built environment ready to respond to emergency situations

Novel approaches to mask wearing! Photo by cottonbro on Pexels.com

Urban planning and city design must respond to the possibility of future pandemics and public health input is critical for this to happen. The responses that we have seen to date including the use of digital technologies have encouraged long-awaiting innovation in areas such as telehealth. Shutting down cities and quarantining residents has been another response but this is a blunt and crude instrument that damages local and global economies and requires a long recovery time for any community. Yet at present this second approach is the only strategy that seems to truly cut diseases off close to source without infecting large numbers of people or worse still, the whole healthcare system.

So, the path forward requires bringing together policy makers with qualified medical and design professionals to ensure our cities and healthcare system can cope with the next pandemic (and rest assured, there will be one!). There are various practical solutions available that include: modular buildings and components, 3-D printing for building modules and equipment, and quickly creating field type hospitals on playing fields and in public car parks. Future articles on this topic will look at some of these solutions plus others that policy makers, clinicians and architects could consider for implementation in the Australian setting.

Suggested further reading in the meantime

Hercules, W. J., Anderson, D. C., & Sansom, M. (2020). Architecture—A Critical Ingredient of Pandemic Medicine: An Open Letter to Policy Makers. HERD: Health Environments Research & Design Journal, 13(3), 247-252. https://doi:10.1177/1937586720928432

Kacik, A. (2020). Pandemic prompts flexible healthcare design. Modern Healthcare, 50(20), 2
https://www.modernhealthcare.com/construction-design/pandemic-prompts-flexible-healthcare-design

Edwards, N. (2020). Here to stay? How the NHS will have to learn to live with coronavirus. Nuffield Trust. https://www.nuffieldtrust.org.uk/resource/here-to-stay-how-the-nhs-will-have-to-learn-to-live-with-coronavirus

Noble, J., Degesys, N. F., Kwan, E., Grom, E., Brown, C., Fahimi, J., & Raven, M. (2020). Emergency department preparation for COVID-19: accelerated care units. Emergency Medicine Journal, 37(7), 402-406. https://doi:10.1136/emermed-2020-209788

Healthcare Designers and Research

By Jane Repin Carthey

Jane Repin Carthey

Jane Repin Carthey is an architect, researcher and most recently a blogger. Her most recent experience on healthcare projects includes the Sunshine Coast University Hospital, Christchurch Hospital New ASB in New Zealand and the Westmead Project in NSW. Jane is the founder of the Australian Health Design Council which she established to share knowledge with all those interested in healthcare design. She has recently completed a Doctorate program in Creative Industries at QUT. Her research looked at how to improve the user group process for Australian and New Zealand healthcare projects.

ORCID 0000-0002-6749-6026

I recently peer-reviewed an academic paper that explored how well architects and other designers understand and value ‘research’. The author also looked at the degree to which architects engage in or initiate research studies, and then apply original findings to their projects. Reading this paper led me to reflect on how architects define research, and the place of it within the myriad of other information sources that influence architectural work. It also led me back to some research that I conducted earlier in my academic career in conjunction with the then Royal Australian Institute of Architects that investigated the sources of information that architects preferred to use to support their practice.[1]

Photo by RF._.studio on Pexels.com

Definitions of research

Research can be defined as the search for, and creation of new knowledge. There may be a problem to solve, an idea to be tested, or facts to be established. Research requires more than simply the compilation of existing knowledge to answer a question or to provide evidence for a design decision. In other words, more than simply reading design magazines or trade journals looking for ideas – although this can be useful. Research findings should also be shared, tested, and hopefully evolved by means of further research. Yes, it never ends!

Research for designers

Design research has its own characteristics and application of it to design decision making is different to how research findings are applied in other fields of practice. Some designers are suspicious of research perhaps thinking that using its findings will reduce their creativity or cramp their methods of working. Healthcare designers cannot afford to think this way as they must work with clinicians and other users who use research to guide their practice for example, Evidence-based Medicine (EBM) that relies on the outcomes of scientific, and usually quantitative research. Evidence-based Design (EBD) is often promoted as the design equivalent to EBM. This is a simplistic response that often fails to appreciate how design practice differs from clinical practice especially in terms of how decisions are made by practitioners in each professional area of expertise. This is an important topic that I will talk about in future posts.

How does research fit with the sources of information that designers use?

My study was undertaken in 2005 and published in 2007, but I suspect not much has changed in the meantime. The results of a survey showed that healthcare designers most preferred to use their own experience from previous projects plus their own ‘research’ followed by information provided by their client. Guidelines and standards came next. The nature of ‘original’ research was unfortunately not further explored by the study but would have been an interesting question to ask at the time. Research summaries by others were tenth in the list as can be seen in the table below.

Top 10 information sources used by health architects

So what does all this mean?

The 2007 paper discussed the findings shown in the table, and suggested that personalised and subjective approaches to information use are common among healthcare designers. The pressures of practice and time constraints also work against the use of more research findings by design practitioners. Further digesting the research findings to inform design decisions may require interpretative skills that not all designers possess as a result of their previous professional training and practice. Yet these days, the increasing use of EBD means that more designers are accessing research findings and quoting them in their submissions and to support their design decisions.

Hopefully, design students are increasingly being initiated into the world of research and given the opportunity to conduct small scale research exercises as part of their studies. In the world of practice, post occupancy (POE) and other forms of design evaluations offer the opportunity to gather research data. These opportunities offer healthcare architects the means to contribute towards developing a body of knowledge around how to improve healthcare design projects in Australia and other countries. Project clients such as Health Infrastructure (HI) NSW use POE to inform development of health facility guidelines and this is highly appropriate. To understand more about how HI NSW undertakes POE, you can view the presentation on the subject (available to members only) in the Australian Health Design Council past presentation archives.

POE is also relevant to practice settings, for disseminating information and ongoing education of healthcare design practitioners as they go about their daily work. So let’s have a conversation about designers and research as an introduction to using the research showcased by this blog.

Photo by Pixabay on Pexels.com

What does research mean to you? And how do you do it or use it to inform your design decision-making on healthcare projects?


[1] Carthey (2007), Healthcare designers and information use, Connected 2007 International Conference on Design Education, 9-12 July, UNSW, Sydney, Australia.

99 Ways to Flexible Hospital Design

By Dr Harm Hollander

Harm Hollander – eternal student!

Harm Hollander is a Principal with Conrad Gargett and has a desire to advance improvements in the health care environment. A Fellow of the Australian Institute of Architects, Harm has also lectured in Construction, Professional Studies and Design at various universities.  He has developed comprehensive skills in leading large projects from commencement to completion, working meticulously through brief, design and delivery challenges. As a recent graduate with a Doctorate of Creative Industries, Harm remains the student in seeking further improvement towards better design outcomes.

ORCID 0000-0003-0234-976X

Design flexibility and adaptability inside hospitals

Design flexibility inside a hospital building serves as an enabler for a health service to clinically progress.  The definition of flexibility has, however, had a disparate response from various researchers and a lack of a universal understanding has led to a restricted over-arching view.  This resulting level of comprehension directly affects a potential design.  Design, being a responsive solution to a set of issues, attempts to develop a synthesis from a wide range of inputs.  The more comprehensive the inputs, the more enhanced the design solution can be.  This research investigated the relationships of flexibility categories inside hospitals, recognizing the subject consists of physical solutions, human behavior, wider systems, accessibility towards ready-change and prioritization.  In the first instance, it presented a summarized, objective-based, open-ended, method of approaching flexibility inside hospitals.

The research framed and collated divergent existing knowledge.  This mapping formed a basis to respond to the future with innovative designs, by first allowing an understanding of both the objectives and techniques of flexible design.  The resulting publication,  99  ways towards flexibility inside hospitals, communicated the synthesized and collated catalogue of available methods.  Design opportunity could therefore follow as a response.

An example of design opportunity: Premanufactured volumetric construction

An often-cited constraint of a premanufactured module system is its tendency to be delivered with non-flexible, load-bearing walls or at least, with added bracing inside the partitions to face the harshness of transit. Any such hindrance towards future change to walls is certainly not flexible and does not allow the hospital to keep up with the health service. A health service nowadays is fast-developing, and the building which accommodates it needs to be responsive to the accelerating need for change. In some premanufacturing projects, this first barrier to flexibility has been overcome by providing an independent structural frame, rather than load bearing walls. The need for the additional bracing has also been overcome by making these elements redundant (or at least, relocatable) after the building modules are assembled on site. Designers must, of course, remember to clearly identify the expendability of the bracing so that it is clear to ongoing trades who open up walls in the future. 

However, hospital flexibility is more than the ability to move the internal walls.  Once the changeability of partitions has been tackled, there are many further adaptability opportunities in modular construction. These include:

  • Consistent presentation:  It is an advantage for hospital users to utilise repeated building elements. An example may be a uniform consulting room. The uniform presentation ensures familiarity and a universal procedure[1], reducing a risk of errors (in health care, a small lapse of attention can be significant). Prefabricated building units have a greater chance of keeping their elements similar because of their regular set-out and the factory technique embedded into the nature of production.  
  • Universal rooms[2]: Generic rooms which suit multiple functions. For instance, a bed room may be structured to suit a regular patient, mother, child or obese patient. Each function can swing with little alteration.  With the room being suited for multi- purposes at the outset, it is likely to be rounded to a size which suits the multipurpose function and this again coincides with modular construction where the regular manufactured component is also expediently rounded. The result of the premanufactured module technique is a planning layout which is more likely to serve multi-use universality.
  • Modular planning:  The technique allows zones to capture a number of varying suites or rooms. Examples may include a series of operating suites or imaging modalities. Unlike universal rooms, this technique is more an allocated floor allowance, requiring a level of construction to move from one state to another. The technique is significant because it allows evolving change to clinical needs. Again, premanufactured construction is more modulated by its nature and has a greater predisposition towards modulated planning allowances.
Approaches to flexibility

The informed and collated flexibility offered by prefabricated modular building systems represents the opportunity. Naturally, these advantages do not just fall into place. Designers will need to develop informed planning priorities to gain the benefits. Each new design should strive to improve the last. This process will incrementally increase value as well as the ability for hospitals to better face the future.

Innovative contribution to policy and practice:

Since global approaches to hospital design have substantial commonalities, this research contributes to enhancing the design of future universal hospital stage-sets. The potential provides founding information to design continued improvements in clinical outcome, efficiency, value and satisfaction.

[1] There is ongoing opinion on whether reverse handing or mirroring layouts present enhancements or hindrances.

[2] Some variances on this theme are loose-fit rooms, the ‘duffle coat’ approach (reference to a limited range of incremental sizes of a coat in a few select sizes, to fit all) and multi-purpose rooms.

This is the first in a series of posts that Harm will write for this blog about designing hospitals for flexibility and adaptability!

A Better User Group Experience?

By Jane Repin Carthey

Jane Repin Carthey

Jane Repin Carthey is an architect, researcher and most recently a blogger. Her most recent experience on healthcare projects includes the Sunshine Coast University Hospital, Christchurch Hospital New ASB in New Zealand and the Westmead Project in NSW. Jane is the founder of the Australian Health Design Council which she established to share knowledge with all those interested in healthcare design. She has recently completed a Doctorate program in Creative Industries at QUT. Her research looked at how to improve the user group process for Australian and New Zealand healthcare projects.

ORCID 0000-0002-6749-6026

Why have design user groups at all?

Ever wondered why we consult with user groups on healthcare design projects? We all know that user groups can be really helpful but they can also be incredibly frustrating. As every healthcare designer knows, managing the user group process efficiently and effectively is key to getting the best out of it for our projects.

My recent research for a Doctorate in Creative Industries asked why the user group process came about. It also explored how those who have experienced it on recent projects in Australia and New Zealand rate its success. It also looked at how different types of users (e.g., clinicians, managers and designers) think about key issues such as design quality and the importance of this in creating a successful project. Users were defined as those who will “use” a new or refurbished healthcare facility. They will work together in a design user group usually led by a designer or project client representative such as a project manager/director, drawn from an inhouse role or an external consultant.

Research findings

So what were the main findings?

  • Designers are far more experienced with the design of healthcare design projects than almost all other user group members – no surprises there as this is usually their bread and butter work, and most have made it a focus of their practice and careers.
Designers are more likely to have greater experience with health design projects than other user group participants
  • Designers are more realistic about the faults and issues that arise in user group design settings – and in most cases think that it is probably the best way to design a healthcare facility compared to other possible alternatives.
  • Clinicians are often very cynical about the process. They are usually much less experienced in hospital design as design is not their focus or pre-occupation given their day to day jobs are to treat or look after patients!
Clinicians are more likely to believe that the user group process achieves ‘poor outcomes’ for projects than designers believe.
  • Managers, including project managers leading the design process on behalf of the project client, are keen to please as many people as possible – it makes their jobs easier and there is less chance of political interference if the clinicians are happy! Hence they sometimes make impossible demands of the design team in terms of program, time and scope of works for the design team.
  • When these impossible demands are met, everyone is unhappy and the project suffers.
In terms of achieving the requirements of project clients or funding bodies, clinicians were more likely to feel that the process achieves poor outcomes.

No surprises there either for anyone who has been through a user group process!

So what does this mean for designing our healthcare projects?

I am going to touch on a few key suggestions now, and expand on them in future posts.

To start with I suggest that we need to do the following things better:

  • Understand how other user group participants understand the world and how they make decisions. This includes how professional training and work practices shape interactions with colleagues within a profession or discipline, and also interprofessionally.
  • Appreciate how evidence from research is valued – as this should inform our design decisions.
  • We also need to appreciate the attitudes towards leaders and views about collaborating with others in a sometimes messy, extended process. This process often requires compromises and acknowledgement of the viewpoints of other team members.
  • Project governance – this is a whole topic all on its own – and many useful suggestions came from the research.
  • Decide and communicate exactly what a user group is supposed to do including the power it has to make or influence project-related decisions.
  • Evaluate the success of user groups in terms of achieving project aims and objectives – and learn from these evaluations to improve the future outcomes of the user group process.

This is just a very short introduction to the findings from my research. I will share more in future posts. I look forward to your comments and discussions on this topic.

A workshop run at the ACHSM Conference in 2019 worked with users to create greater understanding around how to improve the user group design process – more on this in future posts!

What’s next?

My next post will look at how our professional training shapes the way we see the world, analyse problems, and collaborate with other professionals.

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What is the focus of this blog?

By Jane Repin Carthey

Jane Repin Carthey

Jane Repin Carthey is an architect, researcher and most recently a blogger. Her most recent experience on healthcare projects includes the Sunshine Coast University Hospital, Christchurch Hospital New ASB in New Zealand and the Westmead Project in NSW. Jane is the founder of the Australian Health Design Council which she established to share knowledge with all those interested in healthcare design. She has recently completed a Doctorate program in Creative Industries at QUT. Her research looked at how to improve the user group process for Australian and New Zealand healthcare projects.

ORCID 0000-0002-6749-6026

The Australian Health Design Council promotes the use of evidence-based healthcare design. We also believe that we need to support the development of, and then to share widely the research that provides this evidence especially when it comes from academic and similar expert sources. We want to share rigorous, practical and useful research findings that can be applied to improve the design of our healthcare facilities.

Let us know if you can help us discover this and alert us to interesting research projects being conducted especially in Australia and New Zealand. Also, if you are working on a research project that may interest our members please drop us a line so that we can work with you to promote your work by inviting you to post on this blog. We look forward to hearing from you.